Privacy Policy

 

BACKGROUND:

CYCLE SYSTEMS LTD understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy ofeveryone who visits this website, www.cycle-systems.co.uk (“Our Site”)and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using OurSite immediately.

  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

 

“Account” Means an account required to access and/or use certain areas and features of Our Site;
“Cookie” Means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law” Means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

 

  1. Information About Us

Our Site is owned and operated by CYCLE SYSTEMS LTD, a Limited Company registered in England under company number 6330179.

Registered address: Suite 3.2, Central House, 1 Ballards Lane, London N3 1LQ.

VAT number: 971 115 45.

Data Protection Officer: Julia Lally.

Email address: Julia@cycle-systems.co.uk

Telephone number: 07786 636771.

Postal address: Cycle Systems, Hannahs at Seale Hayne, Howton Lane, Newton Abbot. Devon TQ12 7NQ

We are regulated by the ICO

We are a member of the ICO and the FSB

 

  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

  1. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

  1. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  1. The right to be informed about ourcollection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
  2. The right to access the personal data wehold about you. Part 13 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact ususing the details in Part 15 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact ususing the details in Part 15 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to ususing your personal data for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if we arerelying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. The right to data portability. This means that, if you have provided personal data to usdirectly, we areusing it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask usfor a copy of that personal data to re-use with another service or business in many cases.
  9. Rights relating to automated decision-making and profiling. Wedo not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact ususing the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data wehold about you changes, please keep us informed as long as wehave that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. Wewould welcome the opportunity to resolve your concerns ourselves, however, so please contact usfirst, using the details in Part 15.

 

  1. What Data Do You Collect and How?

Depending upon your use of OurSite, wemay collect and hold some or all of the personal and non-personaldata set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about ouruse of Cookies and similar technologies. Wedo not collect any ‘special category’ or ‘sensitive’ personal dataor personal data relating to children or data relating to criminal convictions and/or offences.

 

Data Collected How We Collect the Data
Identity Information including Title, Name, Date of Birth Through our e-commerce checkout OR when you opt-in to our mailing lists
Contact information including address, email address and phone number Through our e-commerce checkout or when you search online for one of our mechanics
Business information including your job title When you send in an EOI form for any of our services
Profile information including preferences, interests, login details and purchase history When you send in an EOI form for any of our services or when you use our e-commerce checkout
  1. How Do You Use My Personal Data?

Under the Data Protection Legislation, wemust always have a lawful basis for using personal data. The following table describes how wemay use your personal data, and ourlawful bases for doing so:

 

What We Do What Data We Use Our Lawful Basis
Registering you on Our Site, providing you with and managing your account Email address. We need to be able to send you emails with regards to how you manage your account
Supplying ourproducts and  services to you. Name, address, email, phone number, purchase history. We need to get you order confirmations and other critical info to be able to attend our course or receive our services.
Managing payments for our productsand services. Name, address and email info. We need this info to take payment from you.
Communicating with you. Purchase info and contact info. You have opted in to receiving information about our courses, products and services.
Supplying you with information by email that you have opted-in-to (you may opt-out at any time by contacting our office.) Email address and information preferences. Depending on the type of info you have requested we may also collect your profession information or funding needs We need to get you the information that is relevant to you.
 

 

With your permission and/or where permitted by law, wemay also use your personal data for marketing purposes, which may include contacting you by email, telephone and text message with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. Wewill always work to fully protect your rights and comply with ourobligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always  obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

Third Parties whose content appears on OurSite may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that wedo not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

Weuse the following automated systemsfor carrying out certain kinds of decision-making or profiling. If at any point you wish to query any action that wetake on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the Data Protection Legislation gives you the right to do so. Please contact usto find out more using the details in Part 15.

Wewill only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If wedo use your personal data in this way and you wish usto explain how the new purpose is compatible with the original, please contact ususing the details in Part 15.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, wewill inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, wemay process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

 

  1. How Long Will You Keep My Personal Data?

Wewill not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. You personal data will be kept for no longer than is necessary.

 

  1. How and Where Do You Store or Transfer My Personal Data?

Wewill only store or transfer your personal datawithin the UK. This means that it will be fully protected under the Data Protection Legislation.

 

  1. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

If we sell, transfer, or merge parts of ourbusiness or assets, your personal data may be transferred to a third party. Any new owner of ourbusiness may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, wemay be legally required to share certain personal data, which might include yours, if we areinvolved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

Recipient Activity Carried Out Sector Location
Awarding bodies for qualifications you have purchased from us. And e-portfolio software management or online LMS systems Your Name, Date of Birth, Gender and Learning Needs will be shared with onto the Awarding body portal as they require us to do. Education. UK and US
Our CRM systems Any information you provide to us will be stored on our secure CRM and email management softwares Educational and Mechanical Services and Bicycle Tool Supply UK

 

 

If any of your personal data is shared with a third party, as described above, wewill take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, ourobligations, and the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the EEA, wewill take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.

If we sell, transfer, or merge parts of ourbusiness or assets, your personal data may be transferred to a third party. Any new owner of ourbusiness may continue to use your personal data in the same way(s) that wehave used it, as specified in this Privacy Policy.

In some limited circumstances, wemay be legally required to share certain personal data, which might include yours, if we areinvolved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

  1. How Can I Control My Personal Data?

11.1             In addition to your rights under the Data Protection Legislation, set out in Part 5, whenyou submit personal data via OurSite, you may be given options to restrict ouruse of your personal data. In particular, weaim to give you strong controls on ouruse of your data for direct marketing purposes (including the ability to opt-out of receiving emails from uswhich you may do by unsubscribing using the links provided in ouremailsandat the point of providing your details and by managing your Account).

11.2             You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

  1. Can I Withhold Information?

You may access certain areas ofOur site without providing any personal data at all. However, to use all features and functions available on OurSite you may be required to submit or allow for the collection of certain data.

You may restrict ouruse of Cookies.

 

  1. How Can I Access My Personal Data?

If you want to know what personal data wehave about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell useverything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover ouradministrative costs in responding.

Wewill respond to your subject access request within 30 days and, in any case, not more thanone month of receiving it. Normally, weaim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date wereceive your request. You will be kept fully informed of ourprogress.

 

  1. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by usWeuse Cookies to facilitate and improve your experience of OurSite and to provide and improve our products and services. Wehave carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on OurSite. These Cookies are not integral to the functioning of OurSite and your use and experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by and on OurSite are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling usto provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

  1. How Do I Contact You?

To contact usabout anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Julia Lally):

Email address: Julia@cycle-systems.co.uk.

Telephone number: 07786 636771.

Postal Address: Hannahs at Seale Hayne, Howton Lane, Newton Abbot, Devon TQ12 6NQ.

 

  1. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if wechange our business in a way that affects personal data protection.

Any changes will be immediately posted on OurSite and you will be deemed to have accepted the terms of the Privacy Policy on your first use of OurSite following the alterations. Werecommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 10.11.2018.